For the first time this year, the United Way of River Cities raised less than $1 million in their fundraising campaign. The chapter raised just over $900,000, a steep decline from the $1.5 million goal just ten years ago.
Will Holland, Director of Resource Development, attributed this trend to inefficient communication. While speculatively, United Way would seem popular because it is one agency that contributes to many relevant organizations, donors cannot see the direct impact. This may discourage their decision to donate through United Way. He also said in the past, United Way relied on work place engagement to raise funds. With work place engagement disappearing, it is necessary to find a new way to connect with the millennial generation.
Marketing coordinator Kaylin Adkins said she hopes the marketing budget will help with this connection. This is the first year marketing has been designated their own budget, which Adkins said will help fund concrete message distribution, such as tee shirts and physical brochures. All marketing materials boast the mantra “Live United.” She said she is also relying on the growth of social media in younger generations. In addition, United Way employees give many community presentations advocating for the mission and they rely heavily on storytelling for personal connections.
Mirroring the shifts in marketing, United Way has also shifted its general way of approaching its bettering the community mission. Executive Director Laura Gilliam said the focus has moved from quick bandaid fixes to dealing with larger, overall issues. She said this change became evident in 2002, with research proving that providing money to addiction treatment facilities, for example, does not solve the problem of substance abuse. In other words, too much time was being spent on safety net, while there was a huge need to turn to prevention.
To begin this redirection, United Way identified “local critical issues.” These include the betterment of education, income and health. Fundraising and grants provide the money distributed to organizations dedicated to improving these three prongs. Organizations must be located in the five county community United Way River Cities supports. These counties are Wayne, Cabell, Lincoln and Mason in W. Va., as well as Lawrence County, Ohio.
In order for an organization to receive funding, a letter of intent must be submitted. Any 501(c)3 can submit a letter of intent that shows how they are working on one of the local critical issues the United Way has designated. A community investment council then reviews and scores the letter based on how well it is written, how it addresses the critical issue, the outcomes identified and the mission statement, among other considerations. Once approved through the first stage, the organization is asked to complete a more involved online application. This includes a statement of need, budget, target demographic and more detailed plans on how the funding will achieve a certain outcome. Another set of volunteers from the community grade the online proposals and make final funding recommendations. Gilliam said the decision making committee stresses outcomes, not output. This means they are looking for how organizations will impact the behavior, skill or knowledge of a population. They want to know about the results of the work, not the work itself.
The yearly application process starts in January and ends June. Funding takes effect in July. Non-safety net organizations apply for funding every two years, while basic needs entities, like City Mission are required to reapply each year. The organizations must submit a 990 tax return and an audit conducted by a certified public accountant. The organizations must also send quarterly reports on outcomes achieved because it has become too time consuming for volunteers to have on-site visits. The United Way has the authority to suspend funding if organizations are not making appropriate progress. These organizations are allowed to reapply next funding cycle.